Terms & Conditions of Service

1.Agreement and acceptance

These Terms & Conditions ("Terms") govern every detailing, paint correction, protection, and related service provided by Top Flight Detail Co. ("Top Flight," "we," "us"), a mobile detailing business based in Salinas, California, owned and operated by Saul Garcia. They apply to all cars, SUVs, trucks, RVs, boats, semi trucks, fleets, and aircraft we service.

You accept these Terms when you do any of the following: book online through our booking page; select an offer on a Proposal; approve and sign an Approval; pay a deposit or invoice; or allow us to begin work. If you book for someone else (a family member, a dealer, a fleet, or a vehicle you manage), you confirm you have authority to bind that person or business to these Terms.

Electronic signatures and records. You agree that electronic approvals, signatures, checkboxes, and records made through our booking and job-management software have the same effect as a handwritten signature on paper, consistent with the federal ESIGN Act and the California Uniform Electronic Transactions Act. We keep a time-stamped record of what you approved and signed.

Other documents. A ceramic coating warranty card, a fleet or dealer agreement, or a warranty-claim authorization is part of your agreement with us. If one of those conflicts with these Terms, the specific document controls for that job.

2.Quotes, proposals, and pricing

Online estimates are a price range. The instant estimate on our website is based on the vehicle type, size, condition, and services you select. The final price is confirmed after a visual inspection of the vehicle and before work begins. We never start work at a price you have not approved.

Validity. Proposals and quotes are valid for [14] days from the date sent unless the quote says otherwise. After that, pricing may change and we may ask you for a new quote.

How we price. Cars, SUVs, trucks, and mini vans are priced by vehicle class. RVs and boats are priced per linear foot of length. Semi trucks and trailers are priced per unit. Aircraft, fleet programs, and custom work are priced by quote. If the vehicle is a different class or length than booked, the price adjusts to the correct class or measured length.

Condition adjustments. Some conditions take far more time and product than a standard job. We may add a surcharge, quoted before we start, for:

• heavy soiling, mud, or sand
• excessive pet hair [$60-$100 add-on or quoted]
• mold, mildew, or water intrusion
• smoke or strong odors
• biohazards such as vomit, blood, urine, or feces [$75–$250]
• heavy tar, sap, overspray, or paint transfer
• a vehicle larger than the class booked
• Location is not under our regular service area
• Undisclosed liquids or chemicals within the vehicle
• Dead rodents or any dead animal type.

You may decline a surcharge. We will then complete the base service as best we can, or you may cancel under Section 4.

Add-ons. Any add-on or upgrade you select on a Proposal, an Approval, or on site is added to the invoice at the listed price. On-site add-ons approved verbally or by text are noted on the job and are due with final payment.

Taxes. Prices exclude California sales tax, which is added to taxable products and materials. Labor is generally not taxable.

Travel. Service in our Core and Standard zones (Salinas, Spreckels, Monterey, Seaside, Marina, Pacific Grove, Carmel-by-the-Sea, Carmel Valley, Pebble Beach) is included. Extended-zone addresses such as San Jose and Santa Cruz, and locations outside our zones, may carry a travel fee [$30-$60 or quoted] shown on your quote.

3.Scheduling and mobile service requirements

We come to you, with our own water and power. You provide a safe, legal, level place to work, such as a driveway, open garage, parking lot, or hangar, with room to open every door and walk around the vehicle. Work on the street or in a shared lot must be permitted by the property owner, HOA, or building management; you are responsible for getting that permission.

Access and keys. The vehicle must be unlocked, accessible, and available for the full service window. You or an authorized adult must be reachable by phone during the service. If you leave keys or a code with us, we secure them and return them when the job is done.

Service windows. Your arrival time is an estimate. Mobile work depends on traffic, weather, and the job before yours. We text you if we are running more than [30] minutes late. The duration on your estimate is approximate; paint correction and coating jobs can take a full day or longer.

Weather. Exterior washing, paint correction, and coating cannot be done safely or well in rain, high wind, extreme heat, or temperatures below about [45°F]. If weather makes the job unsafe or would compromise the result, we reschedule to the next available date at no charge. Interior-only work usually proceeds regardless of weather.

Vehicle preparation. Remove personal belongings, valuables, and child seats before we arrive (see Section 6).

Right to refuse or stop. We may decline or stop a job if the location is unsafe, we cannot get access, the vehicle's condition was not disclosed (biohazards, pests, mold), or anyone on site is abusive. Time already spent is billed at our regular rate.

4.Deposits, cancellations, rescheduling, and no-shows

Deposit. A deposit reserves your date and time and is applied to your final invoice. For online bookings the deposit is 30% of the estimate. For paint correction, coating, RV, boat, fleet, and aircraft jobs the deposit is stated on your quote.

Deposit refunds. Your deposit is fully refundable if you cancel at least [48] hours before your scheduled start. Cancellations with less than [48] hours' notice forfeit the deposit.

Rescheduling. You may reschedule once at no charge with at least [24] hours' notice; your deposit moves to the new date. Same-day rescheduling is treated as a late cancellation. If we must reschedule because of weather, illness, or equipment failure, your deposit carries forward and no fee applies. Although this is our policy, we understand things happen, so just give us a call and see what we can work out on our end as well.

No-shows and inaccessible vehicles. If we arrive and cannot perform the service (no one is home, the vehicle is locked or absent, there is no safe space, or the vehicle is not as described), we wait up to [20] minutes and try to reach you. After that the visit is a no-show: the deposit is forfeited, or if there was no deposit, a [$60] trip fee is charged to the payment method on file.

Stopping a job after it starts. If you stop the job after work has begun, you are responsible for the work completed and products used, with a minimum of [50%] of the quoted price.

How to cancel or reschedule. Text or call (831) 578-4340, email saul@topflightdetailco.com, or use the link in your booking confirmation.

5.Payment terms

Accepted methods. Credit and debit cards, Apple Pay, Google Pay, cash, check, and Zelle. Online and card payments are processed by Square; we never see or store your full card number on our own systems.

Payment method on file. When you approve a quote or book online, you may be asked to save a payment method. By saving it you authorize Top Flight to charge that method for:

• the balance due when the job is completed
• add-ons and condition surcharges you approved
• cancellation, no-show, trip, or late fees under Sections 4 and 5
• recurring charges for a maintenance plan or commercial program you enrolled in (Section 11)

We send an itemized invoice or receipt for every charge. You can update or remove your saved method at any time by contacting us.

When payment is due. The deposit is due at booking. The balance is due when the job is completed, before we leave the site or the same day. If you are not present at completion, we charge the method on file or send a payable invoice that is due on receipt.

Late payment. Invoices unpaid [7] days after the due date may be charged a late fee of [$25 or 1.5% per month, whichever is greater], to the extent permitted by law. We may decline new bookings until a past-due balance is paid.

Billing questions and disputes. Contact us before disputing a charge with your bank. We will review the inspection photos, job notes, and your signed Approval with you. Chargebacks on work that was completed and approved may be contested with that record.

Gratuity. Tips are never required or expected. If you leave one, 100% goes to the technician who did the work.

Pricing errors. If an obvious pricing error appears on an estimate or invoice, we may correct it and will tell you before charging.

6.Vehicle condition, inspection, and pre-existing damage

Inspection. Before we start, we walk around the vehicle and photograph its condition. Those photos and notes are attached to your job and may be sent to you for approval. If we find damage or problems that were not disclosed, we tell you before proceeding.

Pre-existing conditions we are not responsible for:

• scratches, chips, dents, and etched or stained paint
• thin, failing, or repainted clear coat; oxidized or chalky gelcoat
• peeling, faded, or brittle trim, plastics, and rubber seals
• cracked, brittle, or sun-damaged interior surfaces, leather, and vinyl
• loose emblems, badges, trim, moldings, or antenna parts
• prior aftermarket work such as tint, wraps, coatings, or paint protection film that lifts or fails
• worn seals or windows that leak when washed
• corroded, seized, or non-functioning parts
• warning lights, electrical faults, or batteries that fail during service

Disclosure. Tell us before booking about biohazards, mold, pests, water intrusion, smoke, loose parts, inoperable windows, convertible-top issues, aftermarket electronics, alarms, and known leaks. Undisclosed conditions can change the price or stop the job (Sections 2 and 3).

Personal items and child seats. Please remove belongings and valuables; we are not responsible for items left in the vehicle. For safety reasons we do not reinstall child safety seats. If a seat is removed for cleaning, you are responsible for reinstalling it correctly.

Moving the vehicle. You authorize us to start and move the vehicle short distances on site as needed for the service. We do not drive customer vehicles on public roads unless you ask us to in writing.

Classic, exotic, and specialty vehicles, RVs, boats, and aircraft. We service these with extra care, but they carry higher inherent risk: fragile or single-stage paint, soft gelcoat, delicate brightwork, and aged materials. By booking you accept that risk, except for damage caused by our negligence.

7.Our services and realistic results

Detailing restores; it does not repair or repaint. We do our best work on every vehicle, and we are upfront about what a service can and cannot do:

• Paint correction removes a percentage of defects, not all of them. Our packages are described by typical results: Polish (gloss enhancement), Advance Correction (about 60–80% of swirls), and Show Room Finish (about 90% of swirls). Deep scratches you can catch with a fingernail, rock chips, clear-coat failure, and etching may be reduced but not removed.
• Stains and odors. Set-in stains, dyes, ink, bleach spots, and odors absorbed into foam, carpet padding, or headliners can be improved but may not fully disappear.
• Headlight restoration removes oxidation from the outside of the lens. Internal moisture, cracks, and failed factory coatings are outside its scope.
• Gelcoat oxidation restoration (RVs and boats) brings back gloss but cannot repair gelcoat that is cracked, crazed, or worn through.
• RV and boat services exclude the roof unless the roof add-on is selected.
• Engine bay detailing is done with low-pressure methods and covered electronics, but older or modified engine bays carry a risk of moisture-related faults that we cannot fully eliminate.
• Aircraft work is cosmetic care only. We do not perform maintenance, inspection, repair, or airworthiness-related work. We do not disturb pitot tubes, static ports, sensors, antennas, or control surfaces beyond cleaning their exterior as permitted.

If we believe a service will not give a meaningful result on your vehicle, we tell you and recommend an alternative before starting.

8.Ceramic coating and protection products

Coating warranty. Our ceramic coatings are backed by [the manufacturer's / Top Flight's] warranty for the term on your invoice (for example, 3 years with the Show Room Finish package). The warranty covers [loss of gloss and water-beading caused by coating failure under normal use]. It does not cover accidents, scratches, rock chips, improper washing, automatic car washes with brushes, industrial or chemical fallout, bird droppings or tree sap left on the surface, or neglect.

Your maintenance obligations. To keep the warranty valid you agree to:

• keep the vehicle dry and unwashed for [7] days after application while the coating cures
• hand wash with pH-neutral soap at least every [2] weeks, using the two-bucket method or a touchless wash
• remove bird droppings, bugs, tar, and sap promptly
• book an annual inspection and maintenance service with Top Flight [or an approved installer] within [30] days of each anniversary, and keep the receipts
• not apply waxes, sealants, or abrasive products over the coating without checking with us first

Warranty claims. Contact us with photos and your invoice. We inspect the vehicle, and if the coating has failed under normal use we re-prepare and re-coat the affected panel(s) at no charge. The warranty is for the original vehicle owner and is not transferable [unless noted on the invoice]. A coating makes paint easier to clean and more resistant to light contamination; it does not make paint scratch-proof or remove the need to wash.

Other protection products. Wheel coating, spray sealants, cloth seat protection, and marine sealants are stand-alone products with the durability listed on your invoice. They carry no separate warranty.

9.Satisfaction, touch-ups, and refunds

Walk-through. When we finish, we invite you to inspect the vehicle with us. Point out anything you would like addressed before we leave; most items can be corrected on the spot.

[48]-hour touch-up. If you find a missed area within [48] hours of service, send us a photo and we will come back and correct it at no charge, within reason and within the same service zone. This does not cover new dirt, spills, or damage after we leave.

Refunds. Detailing is labor that has already been performed, so completed services are not refunded, except at our discretion where we agree the work fell short and cannot be corrected. Deposits are refundable as described in Section 4.

10.Limitation of liability and insurance

Insurance. Top Flight carries general liability and garagekeepers (care, custody, and control) insurance. If we damage your vehicle through our negligence, tell us within [24] hours and before any repair, and allow us to inspect and photograph it. We will arrange repair through our insurer or a reputable shop of our choosing, or reimburse the reasonable repair cost.

Limits. Except for our negligence or willful misconduct, our total liability for any job is limited to the amount you paid for that job. We are not liable for indirect, incidental, or consequential losses such as loss of use, rental cars, diminished value, or lost business.

Not covered. We are not responsible for pre-existing conditions listed in Section 6; damage that results from undisclosed conditions; items left in the vehicle; mechanical or electrical faults we did not cause; damage from weather or third parties while the vehicle sits unattended at your location; or results limited by the vehicle's age, materials, or prior work.

Time to raise an issue. Report suspected damage within [24] hours and workmanship concerns within [48] hours of service. Later claims are hard to verify against our inspection photos and may be declined.

11.Commercial, dealer, fleet, and warranty-claim accounts

Subscriber accounts (dealers, brokers, fleets, and recurring maintenance plans). A payment method on file and automatic charging are conditions of the program. Each completed job is charged to the method on file [on completion / weekly] with an itemized invoice. Negotiated pricing is private to your account and may be revised with [30] days' notice. Either party may end the program with [14] days' written notice; completed work remains payable.

Warranty and insurance claims (administrators and extended-warranty providers). We invoice against your written authorization, matching the authorized amount, labor rate, parts, tax, and your contract, claim, and repair-order numbers. Invoices are due net [15] days by ACH or card. Reminders are sent automatically, and we may pause new claim work on accounts with invoices more than [30] days past due. The vehicle owner remains responsible for any deductible, declined items, or add-ons they request directly.

Fleet and semi-truck work. Unit counts, washout needs, and site access are confirmed before each visit. Units that are not ready or accessible when we arrive are billed as no-shows under Section 4 unless we agree otherwise.

Authority. The person booking on behalf of a business confirms they are authorized to approve work and payment for that business.

12.Communications, text and email consent, and privacy

Service messages. By giving us your phone number and email you agree to receive messages about your bookings: confirmations, reminders, proposals and approvals, inspection photos, arrival updates, invoices, and receipts. Message and data rates may apply. Reply STOP to any text to opt out; if you do, we may need to reach you by phone or email instead.

Marketing messages. Promotional texts and emails are sent only if you opt in separately, and you can unsubscribe at any time.

Your information. We collect your name, contact details, vehicle information, service address, photos of the vehicle, and the payment tokens needed to run our business. This information is stored in our job-management and payment systems (Urable and Square), which maintain their own security standards. We do not sell your personal information. We share it only with the processors and vendors needed to deliver the service, or when required by law.

13.Photos, video, and reviews

Documentation. We photograph, and may record video of, vehicles before, during, and after service for inspection, quality control, and training. These records belong to Top Flight and are kept with your job.

Marketing use. We may use photos and video of your vehicle in our portfolio, on our website, and on social media. We will not show your license plate, name, address, or face without your permission. If you would rather your vehicle not be shown, tell us before service or email us at any time and we will take it down.

Reviews. We may ask you for a review after your service. Reviews are always optional and never a condition of service or warranty.

14.General terms

Governing law and venue. These Terms are governed by California law. Disputes will be resolved in the state courts located in Monterey County, California. Either party may bring a qualifying claim in small claims court.

Resolving disagreements. Contact us first. Most issues are resolved with a conversation and an inspection. Before filing a lawsuit, both parties agree to attempt mediation in Monterey County.

Changes. We may update these Terms. The version in effect when you book or approve a job applies to that job. The current version is always posted at topflightdetailco.com/terms.

Severability and waiver. If any part of these Terms cannot be enforced, the rest stays in effect. Choosing not to enforce a term once does not waive it later.

Entire agreement. These Terms, your quote or Proposal, your Approval, any warranty document, and any signed commercial agreement make up the whole agreement for the job.

Contact. Top Flight Detail Co. · Salinas, CA 1574 Verona Ct · (831) 578-4340 · saul@topflightdetailco.com · topflightdetailco.com

Last updated: 11/11/2026.

15.Customer acknowledgment